FAQ - Tracking
Yes, you can track your order but only if you're a registered customer. Click on the track order option from the 'useful information bar'. On doing so, a window will open up. It will display the various stages your order would go through and would show the current stage with a bullet.
Check out the Customer Care Email ID and Contact Number. Contact the team using the details provided in "Contact Us" Section.
Once the order has reached your city/state, it will be delivered to you in 2-3 days.
If you end up in a situation like this, don't panic and directly make a call to our customer care. Or drop an email as per your convenience.
In a situation like this, your order returns to origin after three failed attempts. Logistics partner initiates the return process.
If it's a prepaid order, then you may contact our customer care. Cash on Delivery orders automatically cancel once they return to origin.
- Ordered Awaiting Confirmation - While you place an order it may happen that due to high demand of the same order or various other orders by customers, the homepage might go in the state of updating the products. Which might lead to a delay in the order confirmation and this may take 10-15 mins. If not received beyond the set time then kindly contact our customer care.
- Order Declined - Payment Unsuccessful - This may happen due to high demand for the product, unavailability or due to some error in the network. In such a case, please check your bank statement for any debit. In case of debit kindly contact our customer care or your issuing bank.
- Order Confirmed - Once you're through all the necessary options required to place the order, you will get an order confirmation mail. Which means that your order is placed and will be processed and dispatched in 2-3 working days.
- Item Shipped - Once the item(s) is shipped, it may take up to 4-6 working days for your product to get delivered.
- Delivered - The ordered item(s) has been delivered.
- Order Refunded - It means your order has returned to the origin. The amount will be processed in your bank account in 6-7 working days.
